Responsibility:
• Technical interface between customer and Polycom
• Available to work standard and non-standard work weeks and travel with very limited advance notice
• Provide onsite installation, repair and maintenance services for a suite of Polycom Video and Infrastructure products
• Provides onsite customer orientation on newly installed products
• Maintain and update dispatch tickets, trip reports, and customer records in CRM database
• Work with Project Management, Systems Engineering and Tier 3 Support teams on Project Planning for complex product implementations.
• Manage own personal schedule, travel and business expenses
• Engage in longer term project planning and possible consultation services with assigned customers
Qualifications:
• 5 + years of proven customer management skills
• Fluency in Mandarin and English is required
• Prior field service experience including travel and support of multiple products
• Previous experience working with and installing conferencing / telephony hardware is required
• Solid working knowledge of Polycom's suite of products is desired
• Strong knowledge of data communications networks required- CCNA/CCNP considered a plus
• Strong Windows Server skills required- Exchange and Active Directory experience is desired; MCP/MCSE is a plus.
• Thorough knowledge of VoIP technologies including H.323 and SIP protocols
• Must have very strong interpersonal and communication skills and the ability to relate in a highly professional manner with customers, management and peers under various working conditions.
发表于 2017-9-28 09:48:18